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Yahoo! mishandles customer information

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I'm a big fan of LAUNCHcast, and love the convenience of music online. I've been listening for years, and for years Yahoo! has been tempting me with all those LAUNCHcast plus offers. Only $2.50 a month for unlimited music, so why not?

So finally I decide to upgrade (big excitement!) ... only to be let down. LAUNCHcast plus is only available in the US. They obviously know I'm not in the US ('cos they turned me down)... so why have they been dangling this offer in front of me so often!!!

Next time, Yahoo!, if you can't deliver the product to me, don't promote it!

Posted by Colin on August 27, 2006 09:26 PM |

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Comments

Did you read their TOS before making payment?

Posted by: Chris | August 31, 2006 07:30 AM

Because Yahoo like most cyber promos do not know that we are what we experience.
They are too hung up on CRM initiatives, but never seem to realise that it is CEM that matter

Posted by: Sugath | August 31, 2006 05:07 PM

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